Live Chat Built To
Drive Action
Omnito Live Chat is an AI-first experience that engages customers in real time, resolves questions instantly, and escalates seamlessly.
Customer Engagement Starts With AI-Powered Chat
Customers begin with AI, move to a human only when needed, and book meetings only when it makes sense, all within the same conversation.
Core Chat Capabilities
AI-First Conversations
Customers start by chatting with AI trained on your business, resolving common questions instantly without human involvement.
Human Handoff — When It Matters
When nuance or judgment is required, AI hands the conversation to the right person with full context preserved.
In-Chat Scheduling
When deeper discussion is needed, scheduling appears directly inside the chat — naturally, not by default.
Secure, Authenticated Chat
Deploy the same AI-first experience inside logged-in customer portals for personalized, secure conversations.
A Smarter Way to Connect
Ditch the “book a meeting” link for a personal engagement page. Let customers chat with your AI or message you directly to get answers—so you only get on a call when it actually matters.
Guide Every Customer to the Right Outcome
Chat Journey Builder
Define what happens after a conversation starts using intent, data, and rules — not menus.
- IF / ELSE routing based on CRM data
- Conditional CTAs by lead type
- Outcome-driven experiences
Escalate From Chat to Live Video — Instantly
One-Click Live Call
Turn any chat into a face-to-face meeting. Solve complex problems on the spot without the friction of a separate invite or losing your thread.
Screen Sharing
Demos and support happen in real-time. Share your screen to show, not just tell, while keeping the full conversation history in view.
Built for Real-Time and Ongoing Conversations
Customers can leave and resume conversations later via email — no waiting.
Full conversation history stays intact across days, channels, and handoffs.
AI suggests replies based on approved knowledge and past interactions so agents respond faster.
Empower Your Team With Better Workflows
Response Templates
Reusable answers with shortcuts for speed and consistency
Private Notes
Internal collaboration inside the conversation thread
Performance Reporting
Track response times, volume, and resolution rates
Labels & Folders
Organize conversations by priority, topic, or urgency
Built for Enterprise Standards
- Auto-assignment rules
- CRM-connected conversations
- Real-time webhooks
- Enterprise-grade security and permissions
Explore the Omnito Platform
Live-Chat is one part of a connected system. Explore the other Omnito modules that work alongside it:
Meeting Booker
Learn more
Live Chat
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Omni-Inbox
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Notetaker
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