Omnito for Citizen Engagement
Citizens get answers faster, reach the right department sooner, and complete requests without unnecessary back-and-forth—while agencies reduce workload and improve service delivery.
Modernizing Citizen Scheduling for a New York City Government Agency
Omnito (formerly SUMO Scheduler) helped a large NYC government agency modernize citizen appointment scheduling, reduce manual coordination, and improve access to public services through self-service booking and connected workflows.
One Connected Government Service Journey
Citizens expect fast, clear responses. Omnito delivers a single, connected journey that moves citizens from AI answers to the right department to booked appointments—without switching systems.
Core capabilities for citizen-facing operations:
Connect citizen conversations, appointments, and follow-up
Move citizens from first inquiry to the right department to a completed appointment—then keep communication and follow-up connected without switching systems.
Route citizens to the right department
Automatically qualify requests and route citizens to the correct office for permits, licensing, inspections, hearings, or consultations — across federal, state, local, and DMV agencies.
Eliminate manual scheduling and documentation
Automatically generate summaries, action items, reminders, and follow-ups so staff spend less time coordinating and more time serving citizens.
Connect citizen conversations, appointments, and follow-up
Move citizens from first inquiry to the right department to a completed appointment—then keep communication and follow-up connected without switching systems.
Route citizens to the right department
Automatically qualify requests and route citizens to the correct office for permits, licensing, inspections, hearings, or consultations — across federal, state, local, and DMV agencies.
“Omnito helped us simplify scheduling and improve access to services, allowing our staff to focus on higher-priority cases.”
Explore Omnito Capabilities
Manage all citizen conversations across live chat, email, and SMS in a single omni-inbox with full context.
Route citizens to the appropriate department and enable self-service booking based on rules, availability, and service type.
Automatically capture appointment summaries, outcomes, and action items for every citizen interaction.
Send confirmations, reminders, and follow-ups automatically to reduce no-shows and delays.
Integrate with existing government systems while maintaining enterprise-grade security, compliance, and access controls.
Supports Salesforce GovCloud deployments, FedRAMP-aligned environments, and role-based access controls designed for federal, state, and local agencies.
Used across federal permitting offices, state and local licensing departments, DMV services, and internal agency operations.
Simple Pricing. Risk-free trial.
Meet +
user / per month
Team scheduling with qualification, routing, and distribution.
Recommended plan
Chat +
user / per month
AI engagement assistants and AI-driven meeting workflows.
Copilot
user / per month
Full omnichannel engagement with live chat, omni communication, and instant calls.
Transform Citizen Engagement with Omnito
Unify citizen messaging, scheduling, notetaking, and follow-ups in one secure platform.
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